Client Service Charter
In order for us to provide you with a stellar service we make several promises about the standard of service and advice you can expect to receive.
Personal Legal Adviser
We appreciate that it is important to keep a personal touch, so we will let you know who will be dealing with your matter from the start, give you their contact details and let you know who to contact if they are not available.
Our exceptional people are our strength. We pride ourselves on having all the specialist knowledge, appropriate training and experience to deal with your matter.
We will listen to your requirements and provide you with a service and legal advice specially tailored to you.
Everyone is different and we know from experience that no two matters are the same. Because of this, the legal advice and stellar service that you recieve will be specific to your own individual requirements and aims. (By stellar service we mean that our expceptional team choose to exceed the expectations of every client, making them feel, valued, important and special.)
Agree on a course of action and explain, in plain English, the work that will be involved.
Unnecessary legal jargon can be confusing. We will provide you with a clear and concise outline of the work that is involved and give you the help and advice that you need.